Please note: This information can only be changed by authorized personnel.

Send us a letter explaining the need to change the main contact information. The letter must be on fire department letterhead and signed by the Chief of the department. To expedite this change you can fax a copy of the letter to Annette Robinson at 866-274-0942. The letter should be addressed to:

U.S. Department of Homeland Security/FEMA
Annette Robinson - Room 5066D - Techworld Bldg.
500 C St SW
Washington, DC 20472

The following information must be included in the letter:

- Grant Number
- Previous Main Contact Person's Name
- Explanation of why access to the grant is needed
- New Contact Person's Name
- New Contact Person's Mother's Maiden Name
- Date of Birth
- E-mail Address
- Two Phone Numbers

Soon after faxing the letter to Annette Robinson you will receive an email from us with your temporary password. If you do not receive this email within two days of faxing your request, look in your Junk Mail file. The electronic emails are sometimes filtered and sent directly to junk mail.

If that does not work, go onto the web site at www.firegrantsupport.com and choose e-grant application. You will get an application sign-in screen. Click on “FORGOT PASSWORD” and answer the two security questions and submit your request. The screen should tell you that you successfully submitted your request and that a temporary password is being emailed to your address. Go into your email and retrieve the temporary password. Again, if the message is not there, look in the junk mail file if it is not in your email box.

When you click on submit and the computer tells you that you gave incorrect information you need to call Annette Robinson at (202) 786-9626.